At Neostep, accessible from https://neostep.co.in, we are committed to protecting your privacy and ensuring a safe and secure shopping experience. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you interact with our website, products, or services. By using our platform, you agree to the terms described in this Privacy Policy.
1. Information We Collect
We collect different types of information to provide you with a seamless shopping experience and to improve our services.
1.1 Personal Information
When you make a purchase, create an account, or contact our support team, we may collect the following details:
- Full Name
- Email Address
- Phone Number
- Shipping and Billing Address
- Payment-related information (processed securely through third-party gateways)
We do not store your card or banking details on our servers. Payments are handled by secure payment processors.
1.2 Automatically Collected Information
When you visit our website, certain data is collected automatically, such as:
- IP Address
- Device Type and Browser Information
- Pages Viewed and Time Spent
- Cookies and Tracking Technologies
- Location (approximate, based on IP)
This information helps us understand visitor behavior and improve site performance.
1.3 Cookies and Tracking Tools
Neostep uses cookies to:
- Enhance website functionality
- Remember user preferences
- Analyze website traffic
- Display personalized product suggestions
You can disable cookies through your browser settings, but some features may not function properly.
2. How We Use Your Information
We use your information strictly for legitimate business purposes, including:
2.1 Order Processing
- To complete transactions
- To confirm your order
- To ship products and provide delivery updates
- To manage returns and refunds
2.2 Customer Support
- Responding to your inquiries
- Resolving issues or complaints
- Offering product-related assistance
2.3 Personalization and Marketing
- Tailoring product recommendations
- Enhancing shopping experience
- Sending promotional emails, offers, and updates (You can unsubscribe anytime)
2.4 Website Improvement
- Monitoring website performance
- Identifying technical issues
- Enhancing user interface and browsing experience
3. Sharing Your Information
We respect your privacy and do not sell or trade your personal data. However, we may share your information with trusted third parties only when necessary.
3.1 Service Providers
We may share data with:
- Payment gateways
- Shipping and courier partners
- Analytics tools
- Website hosting providers
These parties are bound by strict confidentiality agreements.
3.2 Legal Requirements
We may disclose information:
- To comply with legal obligations
- To respond to court orders or government requests
- To protect our rights, safety, or property
4. Data Security
We take data security seriously and use industry-standard measures to protect your personal information, including:
- SSL encryption
- Secure servers
- Regular system monitoring
- Limited data access to authorized personnel only
While we strive for complete security, no method of transmission over the internet is 100% secure. However, we take every possible precaution to keep your data safe.
5. Your Rights and Choices
As a user of Neostep, you have the following rights:
5.1 Access and Correction
You may:
- Access your personal information
- Update incorrect or incomplete details
5.2 Deletion Request
You may request the deletion of your personal data from our systems, except when it is required for:
- Legal compliance
- Fraud prevention
- Transaction history records
5.3 Marketing Opt-Out
You can opt out of marketing emails by clicking the “Unsubscribe” link.
6. Third-Party Links
Our website may contain links to external websites. These sites have their own privacy policies, and Neostep is not responsible for their practices. We advise reviewing their policies before sharing any information.
7. Children’s Privacy
Neostep does not knowingly collect information from individuals under 16 years of age. If you believe a minor has provided personal information, please contact us immediately so we can remove it.
Last Updated: 22 November 2025